T H I N K is about ensuring a good result so that recipients appreciate their products and find them useful.
We have a proofing process so that we all know how the branding will look when completed.
We also recommend requesting a product sample for larger jobs to ensure you know the quality of the item you are receiving.
Pre-production samples are recommended for large jobs - we can put your brand on a product prior to a large run but be aware that setup costs can make this an expensive exercise in some cases. Setup fees will usually be charged again for full production.
If we fail to brand as expected or if the product doesn't meet your expectations - having previously requested a sample - then we will take the products back and offer a full refund.
Please consider the impact on the environment of wasted products when requesting a refund - we will be working hard with our branders and suppliers to avoid this also.